Company FAQs

How do we get started with /Experts?

Our team will guide you through a structured onboarding process that includes program setup, expert recruitment strategy, and integration with your existing systems. We'll help you define your program goals and create a customized implementation plan.

What resources are needed to run a successful program?

While /Experts handles most of the heavy lifting, we recommend designating a program manager to oversee your expert community and coordinate with our team. We provide comprehensive training and ongoing support to ensure your program's success.

How long does it take to launch a program?

Typically, programs can be launched within 2-4 weeks, depending on your requirements and the size of your expert community. Our team will work with you to establish realistic timelines and milestones.

Who can become an expert on the platform?

Experts are successful customers of participating companies who have agreed to share their experiences with prospective buyers. These individuals have hands-on experience with the product or service and can provide authentic, unbiased insights about their implementation and results.

What's in it for the experts?

Experts get to expand their professional network, share their knowledge and experiences, and potentially earn rewards for their time and insights. It's an opportunity to build their personal brand while helping others make informed decisions.

Adding & Managing Experts

How do we recruit experts?

We provide multiple channels for expert recruitment:

Direct invitation through your customer success team
Integration with your existing advocacy programs
Automated identification of potential experts based on customer satisfaction scores
Self-nomination portal for interested customers

How many experts should we have in our program?

The ideal number depends on your buyer demand and industry diversity. We recommend starting with 5-10 active experts and scaling based on program metrics and demand patterns.

What are typical expert rates?

Rates vary based on industry, expertise level, and conversation type. Our team can provide benchmarking data and help you establish competitive rates for your market.

What is the expert approval process?

The approval workflow includes:

Initial application review
Verification of customer status and product usage by program administrator
Final approval by program administrator Companies can customize their approval criteria and add additional steps based on their specific requirements.

How do we remove experts from our program?

Experts can be removed through several methods:

Manual removal by program administrators
Automatic removal based on inactivity thresholds
Temporary suspension for policy violations
Self-initiated departure When an expert is removed, their profile is deactivated and they can no longer accept new conversation requests. Historical data and conversation records are preserved for reporting purposes.

What happens to scheduled conversations when an expert is removed?

If an expert is removed or deactivated:

Upcoming conversations are automatically canceled
Buyers are notified and offered alternative experts
Program administrators receive notifications
Analytics are updated to reflect the change

Team Management

Who should have access to the platform?

We recommend providing access to:

Program managers
Sales team leaders

How do you manage user permissions?

Our access control system allows you to invite team members based on their responsibilities.

Metrics and Analytics About Your Program

What metrics are available?

Our dashboard provides comprehensive analytics including:

Conversation volume and completion rates
Buyer satisfaction scores
Expert participation rates
Conversion metrics
ROI calculations
Program growth trends

How can we measure program success?

We help you establish KPIs aligned with your objectives and provide regular reporting on:

Impact on sales cycle length
Buyer confidence metrics
Expert satisfaction rates
Program cost efficiency
Revenue influence

Billing

How is billing structured?

We offer flexible billing options including:

Annual subscriptions
Usage-based pricing
Custom enterprise plans

What's included in the subscription?

Standard subscriptions include:

Platform access
Expert management tools
Analytics dashboard
Training resources
Customer success support